1. Initial System Audits & Consultations
Fees processed for initial system audits, strategic intelligence consulting, or the generation of custom digital blueprints are strictly non-refundable.
- These engagements require immediate allocation of expert resources and involve the direct transfer of proprietary intellectual property.
- Once an audit or consultation session has commenced or been delivered, the transaction is considered final.
2. Project Deployment & Deposits
Custom infrastructure builds (Web Architecture, ERP/CRM integrations, Automated Acquisition Engines) require an upfront deployment deposit to secure resources and initiate the planning phase.
- Pre-Build Cancellation: If a cancellation command is formally issued before the commencement of the active technical build phase, a refund of the deposit may be processed, minus a standard administrative and planning fee.
- Post-Initiation: Once the active build phase initiates and technical deployment begins, initial deposits become non-refundable to cover the allocated engineering bandwidth.
3. Active Build Cancellations
We understand that operational priorities can shift. Should you choose to terminate an ongoing infrastructure project prior to completion:
- You must issue a formal cancellation notice to the SVD Command Hub.
- You will be billed proportionally for the structural work, coding, and integration completed up to the exact date of the cancellation notice.
- If the value of the completed work is less than your initial deposit, the surplus funds will be refunded. If the completed work exceeds the deposit amount, a final invoice will be generated for immediate settlement.
4. SaaS & Recurring Frameworks
For subscription-based intelligence services, hosting, or ongoing maintenance matrices, billing is processed on a recurring cycle.
- Cancellation Notice: Cancellations for recurring frameworks must be submitted at least 15 days prior to the commencement of the next billing cycle.
- Mid-Cycle Terminations: SVD does not issue prorated refunds for cancellations made mid-cycle. You will retain full access to the deployed systems until the conclusion of the current, paid billing period.
5. Refund Execution Protocols
All approved refunds are processed systematically through our secure financial gateways.
- Refunds will be routed back to the original payment vector utilized during the transaction (e.g., Credit Card, Bank Transfer, Razorpay).
- Standard processing time for approved refunds is between 7 to 14 business days, dependent on the intermediary financial institutions.
- SVD holds no liability for processing delays caused by third-party banking networks once the refund command has been successfully deployed from our gateway.
6. Dispute Resolution & Chargebacks
We mandate direct communication to resolve any billing anomalies swiftly and securely.
- If you identify a discrepancy or wish to initiate a formal cancellation sequence, you must contact the Digital Hub immediately at connect@saravertex.digital.
- Warning: Initiating a chargeback or dispute through your bank or credit card provider without prior communication with SVD will result in the immediate suspension of all active services, system access, and project deployments pending resolution.
|
Hub